Refund policy

Return and Refund Policy

Last Updated: October 30, 2026

At Glowvera Natural Beauty, customer satisfaction is important to us. We aim to provide quality skincare and personal care products. Please read our Return and Refund Policy carefully before placing an order.

1. Return Eligibility

For hygiene and safety reasons, skincare and personal care products can only be returned if they are:

  • Damaged during delivery.

  • Defective or faulty.

  • Incorrect products received.

  • Unopened and unused, subject to our approval and applicable law.

Products that have been opened, used, or damaged due to improper handling may not be eligible for return, except where required by law.

2. Reporting Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

To help us resolve the issue, please provide:

  • Your order number.

  • Clear photos or videos of the product.

  • A brief description of the issue.

Please keep the original packaging until your request has been reviewed.

3. Non-Returnable Items

The following items are generally not eligible for return:

  • Opened or used skincare and personal care products.

  • Products damaged after delivery due to misuse.

  • Products returned without original packaging, where packaging is needed to verify the issue.

These restrictions do not affect any rights you may have under applicable consumer protection laws.

4. Refund Process

Once your return or refund request is reviewed and approved, we will notify you.

Approved refunds will be processed through the original payment method where possible. Processing time may depend on your bank or payment provider.

For cash on delivery orders, we may request your bank or payment details to arrange an approved refund.

5. Exchanges

If you receive a damaged, defective, or incorrect item, we may offer a replacement, subject to product availability and applicable law.

6. Return Shipping Costs

If the return is due to our mistake, such as an incorrect or damaged product, we will guide you regarding the return shipping arrangements.

For other approved returns, the customer may be responsible for return shipping costs, where permitted by law.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.

8. How to Request a Return or Refund

To request a return, exchange, or refund, contact us using the details below:

Business Name: Glowvera Natural Beauty
Email: glowvera21@gmail.com
Phone: 03705189137

Please include your order number and details of your request.

9. Policy Updates

Glowvera Natural Beauty reserves the right to update this Return and Refund Policy at any time. Any changes will be posted on this page with an updated date.

Thank you for shopping with Glowvera Natural Beauty!